Home > SUPPORT > Service Process

SERVICE PROCESS

PRE-SALES SERVICE

  •   Standard Products
  •   Technical Support
  •   Program Confirmation

SALES SERVICE

  •   Products Design
  •      Overall Solution    
  •   Staff Training

AFTER-SALES SERVICE

  •   Quick Responding
  •   Prompt Processing
  •   Secure use

AFTER-SALES ENGINEER CONTACT

Working time：8：00—12:00：13：30-17：30

Tel：+86 150 1943 4231

Email：info@trulite-led.com

SERVICE PHILOSOPHY

Development and innovation, based on the market development, high quality and high efficiency, attentive service for customers.


QUALITY MANAGEMENT

Obtaining market trust with first-class quality
Win customer satisfaction with high quality service
Seeking enterprise development with continuous improvement

FAQ

QBlind lamps
After you used LED Display sometime, your screen looks not good as before.Because there are some blind or wild lamps on your display. Maybe some suppliers don’t think that’s big quality problem, but it really has bad influences for our clients.
So maybe you can learn some details about the reason then you can communicate with your suppliers faster and solve those problem.

QColor missing on module or lamps

There are some reasons for this:

1、One of the chip is fail in the lamps. There are three different color chips in one lamp, so if one chip was bad, the lamp can’t work well.(one or multi lamps)
2、Rubber cable was bad. (One row or multi rows)
3、PCB was bad.(One row or multi rows)

QColumn missing on module
1、IC or lamps are short-circuit
2、Line resistance was break down or connection pin opened

Q Row missing on module
1、Chip 4953 or HC138 was sht-circuit.

Trulite
Products
Gallery
Contact

Phone : +86 150 13691597

E-mail : sophia@trulite-led.com‍

Address : CIMC Chuanggu Industrial Park, Brick Factory Industrial Road, Baoan District, Shenzhen, China

Get a Quote

Shenzhen trulite technology Co,.LTD

Copyright ️© 2018 Trulite